Returns & Exchanges
CONVERSE 官方网上商城 offers a hassle-free return policy within 7 days of receipt for any reason, provided the items are in their original, sellable condition. We are committed to ensuring your shopping experience is as seamless as possible.
Initiate Return Request
Log in to your account, navigate to 'My Orders', select the items you wish to return, and click the 'Apply for Return' button.
Pack the Products
Carefully place the items, including all original packaging, tags, and the delivery note, into a secure shipping box.
Ship the Parcel
Schedule a pickup with our designated courier or drop off the package at an authorized service point using the provided return label.
Receive Refund
Once our warehouse inspects and approves the returned items, your refund will be processed to the original payment method within 3 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing